Thank you for shopping with The English Truffle Company. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 14 calendar days to return an item from the date you received it. Some exclusions apply – see below. To be eligible for a return:
- Your item must be unused / unopened and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it, notify you that we have received it and inform you on the status of your refund.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please note some items should be sent to a different address. Please contact us BEFORE returning anything.
Exclusions
- Truffles – We carefully inspect our truffles before we send them to you. Occasionally, they may not be of the high standards you expect. If this is the case, please get in touch.
- Trees – You have 7 days to return them. They are sent to a different address. Please contact us.
- Gift vouchers
- Fresh Truffle Products (eggs / cheeses etc.)
Contact Us
If you have any questions on how to return your item to us, please contact us.