Privacy Policy

Type of information	Why we need it
Your device IP address	To protect our website from fraud or malicious software
When and which pages of our website you visit	To improve our website
The device you are using to access our website (operating system, screen resolution, browser type)	To improve your shopping experience by displaying our website in the best way for your device

We use all of the above data for our own internal analysis to help us better understand how our visitors use our website. We do this to provide you with a better experience.

In order for you to shop with us, you’ll need to provide us with the following information:

Type of information	Why we need it
Name and contact details / order note	To deliver your orders To send you service information relating to your orders At your request, to let you know when an item is back in stock To send you marketing emails (only if you’ve opted-in) For fraud prevention
Payment details	To take payment and give refunds where necessary For fraud prevention

Our entire payment pages are outsourced to PCI DSS compliant third parties (UTP Merchant Services and PayPal). We never have access to, or the ability to control, any card / payment data.

Once you have placed an order with us, we’ll keep hold of the following information:

Type of information	Why we need it
Your purchase history, browsing history and saved items	To fulfil your orders, provide customer service and handle returns To send you marketing emails (only if you’ve opted-in)
Your contact history with us	To provide you with customer service and support

If you have booked places on one of our events we will also ask you for the following information:

Type of information	Why we need it
A mobile phone number	In case we need to contact you prior to or during the event.
Dietary requirements	So we can accommodate your refreshments and lunch requirements.
Allergies / health conditions we should be aware of, emergency contact name and number.	In case you are taken ill or have an accident during the event.

If you choose to set up an account to manage your orders, we will store the below:

Type of information	Why we need it
Your account login details, including your user name and chosen password;	To allow you to use and manage your account

We will also use most of the above data for our own internal analysis to help us better understand our customer base, and how our customers use our website. We do this to provide you with a better shopping experience.

We will never sell, distribute or lease your data to any third party. In order to fulfil orders and provide you and other customers with a highly personal level of service, we do share some of your data with the following data controllers:

• Our delivery companies – Royal Mail, Parcelforce, EVRI and Parcel Monkey.
• UTP Merchant Services, Barclaycard and American Express, our payment service providers.
• Paypal, an online payments provider.
• Mailchimp, an email marketing service.
• MailMunch, email list growth.
• Business partners who dispatch larger goods directly to you on our behalf (trees).

If you opt-in to receive marketing emails from us, we’ll send you emails very occasionally keeping you up-to-date with news, offers and information. In order to receive emails from us, you only need to provide us with your email address.

The English Truffle Company is committed to ensuring that your privacy is protected. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You can opt-out of receiving marketing emails from us at any time by:

• Clicking the ‘Unsubscribe’ link at the bottom of any of our marketing emails
• Contacting us.

If you opt-out of receiving marketing emails, you will still receive important order and delivery information by email.

We may occasionally provide links to third party websites to help you find other relevant information. Please be aware that any such site will not be governed by this privacy policy, and we therefore cannot be responsible for the protection and privacy of any information which you provide whilst using it. You should exercise caution and look at the privacy statement applicable to the web site in question.

Type of information	How long we retain it and why.
Your name and email address if you have opted in to receive our newsletter.	Until you unsubscribe or are inactive (you do not open a newsletter for 2 years). So we can send you our newsletter.
All information relating to your orders.	A minimum of 5 years as required by HM Revenue and Customs (HMRC).
Accounts	3 years after ceasing to be active (placing an order).
All information relating to cancelled orders.	7 days

We encourage you to keep your information up-to-date, and you can do this easily at any time within your customer account, or by contacting us.

When it comes to your personal information, you have the following rights:

• The right to be informed about how we use your information.
• The right to access any information we hold about you.
• The right to correct any inaccurate information that we hold about you.
• The right to request that we delete information that we hold about you.
• The right to request that we stop processing your information i.e. using it for any or all of the purposes set out in this privacy policy.
• The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way.
• The right to object to, and opt-out of our email marketing at any time.

We will always ensure that our services are made available to you in a way that makes it easy for you to exercise any of these rights, at any time. If you have any questions or wish to exercise your rights, please contact us.

From time to time, we may update our privacy policy to reflect changes in the way we provide our services to you, or in accordance with changes in data protection law. We encourage you to stay familiar with our privacy policy, but rest assured that If any significant changes are made, we will let you know.

If you have any questions about any changes we make, you are entitled to invoke any of your rights as set out above. We also encourage you to contact us.

We welcome all feedback, good or bad. If you:

• Have any questions about how we collect and use your information.
• Would like a copy of the information we hold about you.
• Would like to update or remove any of the information we hold for you.
• Would like to exercise any of your rights explained above.

You can either email us at info@englishtruffles.co.uk, or write to us at:

Data Protection Officer
The English Truffle Company
Donovan Atyeo
Unit 4 Hounsell Building
North Mills Trading Estate
Bridport
Dorset
DT6 3BE
United Kingdom